Solutions to Common Problems
Before calling for service, review this list. It may save you both time and expense. This
list includes common experiences that are not the result of defective workmanship or
material in your cooktop.
SURFACE BURNERS DO NOT LIGHT
Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control knob to desired
Be sure gas supply valve is open.
Burner ports are clogged. Clean burners. See Cleaning the Burner Grates, Burner
Caps,Burner Heads in General Care & Cleaning section. With the burner off, clean
ports with a small-gauge wire or needle.
Power cord is disconnected from outlet (Electric Ignition Models only). Be sure cord is
securely plugged into the outlet.
Electrical power outage (electric ignition models only). Burners can be lit manually.
See Setting Surface Controls in this Use and Care Guide.
BURNER FLAME ONLY LIGHTS HALF WAY AROUND BURNER
Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly following instructions in the General
BURNER FLAME IS ORANGE
Dust particles in main line. Allow the burner to operate a few minutes until flame turns
In coastal areas, a slightly orange flame is unavoidable due to salt air.